Stephanie is an HR consultant who’s been having a hard time getting one of her clients to pay. After I saw her proposal, I could tell why: her scope description was so vague and had so many gaps that you could drive a train through it.
The result was her customers continually questioned and disputed her bills because they thought they were supposed to get X while Stephanie thought it should be Y.
We carefully went over the scope of her services: what’s included and excluded from the fees, responsibilities of both parties, change management, price and delivery. Since then, Stephanie’s problems went away.
Most consultants want five star reviews from all of their clients. If you've ever had a disagreement with a client before, give me a call.
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