When Contracts Need a Change

My client "Mike," a website developer, had a written contract with his customer but halfway through the project, it became evident that the scope needed to change, and the price needed to be adjusted.

Mike had a discussion with his customer, and the customer nodded his approval, but Mike didn’t get a change order signed. After completing the work, the customer refused to pay the bill and Mike had an uphill battle to collect.

The problem with not documenting agreements is the loss of both predictability and transparency: someone’s expectations or interpretations of behavior can easily be mistaken.

I appreciate both predictability and transparency: unlike most lawyers, I post my fees on my website. Check them out here.

You are rightly focused on creating more efficiencies in your business, which requires planning. And planning is much more effective with predictability and transparency.