How I Help: Contractual Warranty Provisions
Anna and Valerie are former teachers who provide training for teachers. They’ve been focusing on small private schools but are ready to start promoting their methodology nation-wide.
The issue is that some big school systems have an unrealistic expectation that Anna and Valerie should guarantee improved test scores.
I drafted a carefully-worded limited warranty provision that said that the services were advisory in nature and that results were not guaranteed. In addition, I added a comprehensive warranty disclaimer to make sure that Anna and Valerie would not be accountable for more than the professional services they’re providing.
It's great to meet and exceed your customer's expectations. But first, do you know what their expectations are exactly?