• Tanya S Osensky

Deal is not "done" at contract signing

Last week I spoke with a business owner who was facing a terrible dilemma:

* On Monday she got a new customer who signed the contract and immediately paid the invoice.

* On Tuesday, she used that money to purchase materials she would need for the project.

* On Friday, the customer disputed the credit card charge, and the charge was reversed, leaving her hanging with her supplier.

She asked the supplier for a refund, but the supplier refused. Now the only thing she could do is sue the customer to collect.

Her contract was fine, and yet she was still facing a lawsuit.

Contracts are great, but the deal is not done when the contract is signed, or when the payment is received… but when the money clears.

Be patient!

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